FAQs
  • If you find any manufacturing defects or specifications that are not compatible with the original specifications.
  • The original bill is available.
  • Return within 14 days.
  • The product and packaging materials must be in their original condition.
  • All contents and papers of the original product must be returned and in their original condition.
  • If any part or piece of the contents of the product is lost, the return is rejected.
  • The product is shipped by Diage-store and is responsible for all shipping charges.

  • We apologize to you in the event of this mistake In the event that you receive the product in mistake.
  •  your Excellency can return the order up to 14 days.
  • You can contact us at the customer service number 00201200018856.
  • The product is returned in the same original condition as it was in the same packaging contents.

Of course, you can return that commodity that you no longer want to acquire, as we understand the right of the buyer to obtain exactly what he wants from the goods he wants in addition to his right to change his mind regarding his purchase of a commodity. In this case, all you have to do is contact us to cancel your order and we will return your full money to you In the event that you have received the commodity, you will be able to return it within 14 days from the date you received it on the condition that the commodity is not.

  1. Included in the list of merchandise that cannot be returned.
  2. The item is not listed with a card stating that this item cannot be returned.
  3. The item must be returned in the same condition in which it was received with its packaging.
In all cases, you can contact the Customer Service Center at Souq on (00201200018856) or visit the Contact Us page on the website for more information.

Goods you cannot return are:

  1. All goods clearly indicate that this item cannot be returned.

  2. When the website notes about the item are clear that this item cannot be returned after it has been sold.

In addition to all the consumable goods mentioned in the consumer's rights with regard to returning the sold goods.

 If certain conditions prevent you from returning the items within 14 days from the date of purchase, you are required to contact our customer service team (1200018856) and send a complaint via our contact page on the website. All complaints are considered independent. Returns must be subject to consumer protection laws and regulations in accordance with the Consumer Protection Act. We provide a period of fourteen days for the return of the items, provided that the return of the items is within the conditions that comply with this law.

  • The return of the money paid is very quick and smooth after the receipt of the item if you pay the price of the item

in cash,it will be transferred through your bank account or by Egyptian post after contact to verfiy the data.

You can refund your money in full if the full cover of the item in terms of the existing cards only, in case you lost this packaging please contact the customer service team on 01140403034

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